Strengthening Learning and Accountability

Evaluation Division

Evaluation Function
Damascus. © 2010 UNRWA Photo by Isabel De La Cruz

The UNRWA evaluation Division was first established in 2007, as part of the Programme Coordination and Support Unit. In 2010, the evaluation function was transferred to the Department of Internal Oversight Services, under which it is currently operating.

Evaluation is central to  UNRWA effective service delivery.  It provides accountability for internal and external stakeholders by assessing the efficiency and effectiveness of funding used for UNRWA interventions.  It contributes to learning within UNRWA by providing the evidence needed to improve projects, programmes and emergency interventions.

Evaluations determine the relevance, effectiveness, efficiency, impact and sustainability of on-going and completed activities.  They assess what works in the context of projects, programmes, emergency responses, strategies, and policies, by examining expected and achieved accomplishments, result chains, processes, contextual factors and causality.

The UNRWA evaluation function consists of a centralized evaluation function located in the Department of Internal Oversight Services, and a decentralized evaluation function located in field offices and headquarters' departments.  Centralized evaluations are conducted or commissioned by the Department of Internal Oversight Services, decentralized evaluations are commissioned by the decentralized evaluation function and quality assured by the Department of Internal Oversight Services.  Centralized evaluations receive overall guidance a steering committee.  The function is independent from all offices, departments and divisions. 

 

Governance and Responsibilities

The Evaluation Division assumes functional leadership and oversight over the UNRWA evaluation system and is responsible for evaluations as prescribed in the Organization Directive-14 (OD-14) [Add Hyperlink – see document below], the Organizational Development Plan and according to the United Nations Evaluation Group (UNEG) Norms and Standards.

DIOS reports to the Commissioner-General on all oversight activities, including evaluations.  To ensure that decisions regarding oversight activities are always well informed and in line with the Agency's broader needs, the Advisory Committee on Internal Oversight provides the Commissioner-General with expert advice on the subject.

Evaluation focal points have been identified in field offices and headquarters departments to ensure efficient communication between the Evaluation Division and the various actors involved in the evaluation function. In addition to improving communication, exchanges between focal points and the evaluation division contribute to creating an evaluation community as well as a broader evaluation culture within UNRWA.

Responsibilities of the evaluation division include:

  • Assuming functional leadership and oversight over the UNRWA evaluation system by: designing, commissioning, managing and carrying out evaluations conducted within the Department of Internal Oversight Services (centralized evaluations)
  • Providing guidance, technical support and capacity development for the management of evaluations conducted by headquarters departments and field offices (decentralized evaluations)
  • Promoting an evaluation culture in the Agency
  • Developing and updating evaluation-related policy documents, guidelines, systems, procedures and tools
  • Preparing an annual Evaluation Plan based on a process of consultation, clear rationale for future evaluations, and prioritization of the subjects for evaluation. It is then presented for the review of the ACIO and approval by the Commissioner-General
  • Managing a follow-up system for evaluation recommendations
  • Informing internal and external stakeholders of evaluation findings and recommendations

DOCUMENT LIBRARY AND EXTERNAL LINKS

 

Documents:

ORGANIZATION DIRECTIVE-14 (OD-14)

EVALUATION POLICY 2016​
 

Evaluation Reports
 


 

Centralised​ 

 

Evaluation of the UNRWA Organizational Development

2011  
 

Evaluation of UNRWA fleet management 

2011  
 

Evaluation of the Medium Term Strategy 

2013  
 

Evaluation of Infrastructure and Camp Improvement Programme

2013  
 

Evaluation of the Family Health Team approach 

2014  
 

Evaluation of the Organizational Structure in Lebanon Field Office 

2014  
 

Evaluation of Emergency Cash Assistance, Syria emergency response 

2014  
 

Evaluation of the Resource Mobilization Strategy 2012-2015

2015  
 

Evaluation of the introduction of e-Health

2016  
 

Evaluation of the Security Risk Management Programme 

2016  
 

Evaluation of the UNRWA transition to the e-card (cash) modality 

2018  

 

Decentralised​ 

 

Decentralized evaluation of the DG Echo Partnership with UNRWA 

2009  
 

Decentralized evaluation of the Gender Mainstreaming Strategy

2014  
 

Decentralized project analysis of the cash component for Palestine refugees from Syria, 2011 special measures

2015  
 

Decentralized review of support to Community-based Rehabilitation Centres in Jordan 

2015  
 

Decentralized project evaluation of 'Improvement of Living Conditions of Vulnerable Palestine Refugees in Jerash Camp'

2017  
 

Decentralized evaluation of UNRWA's Gender Initiative 2014-2017

2018  
 

Decentralized project evaluation of the UNRWA Engaging Youth Project in Syria

2018  
 

Decentralized project evaluation of 'Replacing Rented Schools at Jabal Al Taj' 

2018  
 

Decentralized project evaluation of Maintaining the Resilience of Palestine Refugees from Syria in Lebanon

2019  
 

Decentralized evaluation of UNRWA Child and Family Protection Services in Jordan

2019  

 

Links: