Report possible Misconduct or Wrongdoing

If you have concerns about possible misconduct, fraud, corruption, neutrality breaches, abuse of authority, or any other violation of UNRWA regulations and rules, you are encouraged to report them directly to the Department of Internal Oversight Services (DIOS).

Submit a Report of possible misconduct or wrongdoing Online (Preferred Method)

Use the secure online form to submit your report confidentially and directly to DIOS.
[Report Misconduct – Online Form]

This is the primary and preferred reporting channel, as emphasized in recent DIOS communications.

Other Ways to Report a possible misconduct or wrongdoing

If you are unable to use the online form, you may submit concerns through the following channels:

• Email: DIOS Investigations mailbox
• Hotline: For urgent or time‑sensitive matters
  (Note: Hotline options may vary by Field Office. Please refer to your local DIOS contact information.)

What to Report

DIOS receives reports relating to possible:

• Fraud, corruption, theft, or misuse of Agency resources
• Sexual Exploitation and Abuse (SEA)
• Sexual Harassment
• Abuse of authority, harassment and improper conduct
• Neutrality breaches, including issues related to teaching content
• Misrepresentation or falsification of documents
• Any other violations of UNRWA regulations, rules, or policies

Administrative or HR‑related matters—such as performance discussions, workplace disagreements, or routine managerial feedback—should be raised through the appropriate HR channels.

For ethical related advice, you may wish to refer to UNRWA’s Ethics Office

For an informal advice or mediation, you may wish to refer to UNRWA’s Ombudsman Office.

Your Confidentiality and Protection

UNRWA staff and beneficiaries may report concerns confidentially and without fear of retaliation.

• DIOS manages all information in strict confidence and in accordance with UNRWA oversight standards.
• Personal data—including photos or images of children—must not be published or shared without proper consent.
• Whistleblowers are protected under UNRWA’s Protection Against Retaliation (PaR) framework.

What Happens After You Report?

1. Intake and Triage

DIOS reviews your report to assess jurisdiction, credibility, and risk.

2. Preliminary Assessment

A determination is made on whether to open an investigation, refer the matter, record for future reference or close it.

3. Investigation

If warranted, DIOS conducts an impartial fact‑finding investigation in line with UNRWA rules and DIOS investigation guidelines.

4. Outcome and Follow‑Up

If following an investigation, allegations are substantiated, then the findings are reported to the Commissioner‑General and, as applicable, to the relevant Field Office Director, to inform appropriate accountability actions.

Information for Staff and Partners

• DIOS investigations are of an administrative nature (not criminal) and follow UNRWA Staff Regulations, Rules, and applicable policies.
• Staff members are required to cooperate fully with authorized investigations.
• Retaliation against individuals who report misconduct or cooperate with DIOS is strictly prohibited.

Resources and Policies

• UNRWA Standards of Conduct
• Protection Against Retaliation Policy
• Guidance on Reporting Misconduct
• DIOS Oversight Framework
• Relevant circulars, guidelines, and handbooks

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