Strengthening Learning and Accountability

DIOS works for Accountability , Integrity , Transparency , Learning

The Department of Internal Oversight Services (DIOS) is the internal oversight body of UNRWA. DIOS strives for excellent oversight services for improved accountability and results, instilling confidence in UNRWA to donors and other stakeholders.

The mission of DIOS is to provide internal oversight services that add value to and support UNRWA in achieving its mission by strengthening accountability, integrity, transparency and learning within the Agency.


DIOS functions

In accordance with Organization Directive-14 (OD-14) , DIOS fulfils its internal oversight role and helps UNRWA become more efficient, effective and relevant, delivering on timely, reliable, objective information about the biggest risks and challenges facing the Agency through the following functional divisions:

  • Assurance and Advisory Services Division (AASD)– Audits assess the adequacy of internal controls to ensure that resources are acquired economically, used efficiently and assets are safeguarded. They also ensure that financial managerial and operating information is accurate and reliable, and complies with regulations, rules and other administrative issuances policies and procedures.
  • Evaluation Division– Evaluations results are incorporated into decision-making processes in order to strengthen learning and accountability in the Agency with the aim of improving operations. Evaluations determine the relevance, effectiveness, efficiency, impact and sustainability of ongoing and completed institutional functions by examining expected and achieved accomplishments, result chains, processes, contextual factors and causality.
  • Investigations Division– Investigations establish facts related to reports of possible misconduct to guide the Commissioner-General on appropriate accountability action to be taken.

In addition to these functions, UNRWA’s Ethics Office (HYPERLINK) is administratively attached to DIOS. The objective of the Ethics Office is to assist the Commissioner-General in nurturing a culture of ethics, integrity and accountability, and thereby enhance the trust in and the credibility of UNRWA, both internally and externally.

Document library and external links

DIOS ANNUAL REPORT - 2017
Download File
 Tuesday, June 19, 2018

DIOS ANNUAL REPORT - 2018
Download File
Monday, June 17, 2019

 

 

jabal al taj preparatory boys and girls school 2016 unrwa photo by viola bruttomesso
Guided by the standard, internationally recognized criteria of relevance, efficiency, effectiveness, impact and...
Year: 
2019
Social Safety Net in Baqa’a Camp, Jordan. © 2017 UNRWA photo by Hisham Shahroury.
The evaluation assessed a project of UNRWA and the United Nations Fund for Children (UNICEF) that was implemented to...
Year: 
2019
Students in Jabal Al Taj Preparatory Boy's and Girl's School © 2016 UNRWA photo by Viola Bruttomesso.
the evaluation assessed a USD 3.35ml intervention that replaced, over a period of 26 months, five rented schools with one school building
Year: 
2018
UNRWA Evaluation Policy​, issued on September 2016.
Year: 
2016
UNRWA Evaluation Policy Arabic 2016
Year: 
2016